Terms of Service

Welcome to First Impression Marketing & Media, LLC (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our marketing consultancy services, including but not limited to strategic marketing consultation, competitive analysis, media planning & buying, design services, promotional calendar planning, and media management.

By engaging with our services, you (“Client”) agree to be bound by these Terms.

1. Services

We provide marketing and media consultancy services as agreed upon in a proposal, contract, or scope of work (“Agreement”) tailored to each client. Specific deliverables, timelines, and fees will be outlined in the Agreement.

2. Fees and Payment

  • Services may be billed hourly, per project, or via a monthly retainer, as specified in the Agreement.

  • Invoices are due within 30 days of issuance unless otherwise agreed.

  • Late payments may incur a 1.5% monthly interest charge.

  • All fees are non-refundable unless otherwise stated in writing.

3. Client Responsibilities

  • You agree to provide timely access to necessary information, materials, and personnel to facilitate our services.

  • You represent that any content, logos, or materials you provide do not infringe on third-party rights.

4. Intellectual Property

  • All materials created by us in the course of our services remain our intellectual property until payment is received in full.

  • Upon full payment, you are granted a non-exclusive, non-transferable license to use the deliverables for their intended purposes.

  • We reserve the right to showcase non-confidential work in our portfolio or promotional materials.

5. Confidentiality

Both parties agree to keep confidential all proprietary information, strategies, and trade secrets shared during the engagement unless otherwise authorized in writing.

6. Term and Termination

  • Either party may terminate the Agreement with 14 days’ written notice.

  • We may terminate immediately if the Client breaches these Terms or the Agreement.

  • Upon termination, the Client agrees to pay for all work completed and expenses incurred to date.

7. Limitation of Liability

We are not liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption. Our total liability is limited to the amount paid to us for the services in question.

8. Warranties and Disclaimers

We provide services on an “as-is” basis and make no guarantees of specific results (e.g., increased sales or website traffic). Any estimates or projections are for informational purposes only.

9. Independent Contractor

We operate as an independent contractor. Nothing in these Terms creates a joint venture, employment, or partnership relationship.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Connecticut. Any disputes shall be resolved in the courts of Fairfield County, CT.

11. Amendments

We reserve the right to update these Terms at any time. Continued use of our services after any changes constitutes acceptance of the new Terms.

12. Contact Us

If you have questions about these Terms, please contact:
First Impression Marketing & Media, LLC
Emily@firstimpressionmm.com